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Privacy Policy

Your data security is our core commitment

Last Updated: Dec 25, 2025

Your personal data security is our core commitment. This policy is formulated in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Chapter 486). Please also read the Personal Data Collection Statement.

1. Introduction

Personal data is any information that can identify you. Rentix (hereinafter referred to as "we") highly values your personal data. Understanding your needs in depth helps us provide intelligent and efficient rental services.

We are your data controller. This policy is formulated in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Chapter 486) and explains how we collect, use, and protect your personal data.

Please also read the Personal Data Collection Statement, which details the purposes of data use and sharing recipients.

2. Types of Data We Hold and Sources

A. Data You Actively Provide

  • Identity Information: Name, date of birth, ID number, correspondence address, phone number, email, nationality, financial proof documents (such as bank accounts), biometric data (such as selfies used for identity verification).
  • Preference Settings: Communication preferences and preferences for receiving promotional information.

B. Data We Collect

  • Transaction and Behavioral Data: Rent payment records, billing history, service usage frequency, and device operation logs.
  • Technical Data: IP address, device model, operating system, browser type, internet service provider.
  • Location Data (with your authorization): Used for property matching and rental compliance reviews.

C. Data from Third-Party Sources

  • Credit Agencies (such as TransUnion): Credit scores and financial background verification.
  • Due Diligence Information: Anti-money laundering and identity verification information required by law.

D. Anonymized Data Aggregation

We may use user data after de-identification for market analysis. Such data cannot be traced back to individual identities.

3. Automated Decision-Making and Data Analysis

A. Algorithm Application Scope

  • Rental eligibility assessment, rent pricing recommendations, property recommendations.
  • Parameters are tested by independent institutions every 6 months to ensure fairness and accuracy.

B. Your Rights

  • Request manual review of AI-generated results (such as credit assessment reports).
  • Refuse service processes based solely on automated decision-making.

4. Changes to This Privacy Policy Statement

We sometimes need to update our privacy policy statement. You can find the latest version on our website and Rentix application.

If there are any inconsistencies between the English and Chinese versions of this privacy policy statement, the English version shall prevail.